Cancellation & Refund Policy

Effective Date: August 2025

Please read this policy carefully before placing an order with TheWritingGuru.org. By purchasing our services, you agree to the terms outlined in this Cancellation & Refund Policy.

1. General Information

TheWritingGuru.org provides custom, intangible, copyrighted digital services such as writing, editing, translation, and content development.
Due to the personalized nature of our work, we are generally unable to issue full refunds after service delivery or once work has commenced.

This policy outlines the circumstances under which refunds may or may not be applicable. By making a purchase on our platform, you confirm that you understand and agree to these terms.

2. Eligibility for a Refund

We may grant full or partial refunds in exceptional cases, including:

a. Service Not Started

  • You may request cancellation before work begins, provided the request is made within 2 hours of order placement.

  • Once work has started, refunds are considered on a case-by-case basis.

b. Delayed Service Delivery

  • If we cannot deliver your order within the agreed timeframe due to unforeseen issues on our side, you may be eligible for a refund.

  • The delivery timeline begins after you have provided all required details, materials, and instructions.

  • Delays caused by incomplete or late information from you are not eligible for refunds.

c. Service Not as Described

  • If the delivered work clearly deviates from the agreed project description, you may request a revision or partial refund.

  • Such requests must be made within 7 days of delivery and include evidence (e.g., original instructions, examples, or comparison notes).

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • The service was delivered according to the agreed instructions.

  • Dissatisfaction based on subjective preferences without objective evidence.

  • Missed deadlines caused by delayed client communication or missing inputs.

  • Requests made after 30 days from the order completion date.

4. How to Request a Refund

To request a refund:

  1. Send an email from your registered email address to support@thewritingguru.org.

  2. Include your full name, order ID/transaction ID, and a detailed explanation of the issue.

  3. Our finance team will review and respond within 3 business days.

  4. If you are not satisfied with the initial response, you may escalate the matter by replying to the same email thread with additional details.

  5. Escalations will be reviewed within 7 business days, and our decision will be final.

5. Agreement to Policy

By placing an order with TheWritingGuru.org, you acknowledge that:

  • You have read and understood this policy.

  • You agree to abide by the terms and conditions stated herein.